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How to force every encrypted email to one-time code portal

Copper Contributor


we have set up Microsoft Purview in order to encrypt emails using Labels.

Unfortunately it seems that all the emails show up as encrypted attachments rather than redirecting to the one time code portal.

Encryption is activated on the tenant and everything seems good.

Is there a way to force every email to the portal?




2 Replies

Hi @Lorenzo_CNT 


Sorry it took you so long to get a reply on this but the below link should walk you through the entire process for what you're looking to achieve. Hope this helps!


Manage Purview Message Encryption | Microsoft Learn


Dear Mike,

thanks for your reply. Unfortunately the problem lied in the tenant: as it was opened long time ago it missed some options and configurations that come already dialed in in newer tenants.

Anyway it does work now.

Thanks again for your help and have a great day