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Coauthoring with Sensitivity Labels Not Working

Iron Contributor

We are trying to use Coauthoring with encrypted sensitivity labels, for both pre-defined and user defined labels. This works perfectly in our test environment. However, in our production environment, we cannot get this to work. Autosave turns off immediately with an error "you can't edit encrypted files at the same times as others".


We have a ticket open with Microsoft and it is going nowhere. We have tried matching our settings to our test environment and still cannot get this to function. SharePoint legacy IRM is off, set-policyconfig -enablelabelcoauth is set to true, and all other requirements are met on the machines we are trying on (unless we have one legacy AIP client somewhere in our domain that is causing this all to fail?)


Anyone have any ideas or struggle with this same thing?

1 Reply
I had a couple of similar issues, without any Microsoft Ticket success. Are you aware of the CCP? As there is very often no progress in the tickets, use this program. you can join the "Data Security and Privacy Customer Connection Program (CCP)". This gives access to a teams where you can place your questions, more close to the product group. Hope this helps. Cheers, Al