Calling macOS Admins: OneDrive Sync Reports are in Public Preview!
Published Jun 07 2022 10:13 AM 6,340 Views

With so many people working in a hybrid environment and relying on cloud services like OneDrive and SharePoint, it’s critical to have insights into the health of OneDrive sync across your organization. Today we’re excited to announce the public preview of OneDrive Sync Admin Reports for macOS in Microsoft 365 Apps admin center.


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 IT admins can now use sync health reports to get an overview of the sync client across both macOS and Windows. 

Check out some of the key benefits of Sync Admin reports for macOS devices.


Quick snapshot of organization-wide OneDrive sync health

When you open the OneDrive Sync health dashboard, you’ll see an executive summary of what’s going on with OneDrive sync app in your organization. You can see how many macOS devices have errors and whether they’re running the latest and greatest version of OneDrive.


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Last month we announced Folder Backup (Known Folder Move) support for macOS in public preview. This implies that people using OneDrive on macOS Monterey 12 will be able to move their Desktop and Document folders to OneDrive.  Users can continue accessing folders they’re familiar with to do their daily work and be assured that their data is backed up and secure.

The OneDrive Sync health dashboard also shows you what percentage of macOS devices have these folders (Desktop and Documents) syncing to OneDrive. 

Detailed reports to help you help your users stay productive

Navigating to the “Details” tab will show comprehensive information on any user facing a problem when syncing files to OneDrive. You can see their macOS version, their current OneDrive app version, as well as the last time the app synced to the cloud or reported its status to the dashboard.

You can click or search for a username and a flyout pane will further show you the types of sync errors and their expected resolution.


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If your organization has a mix of devices, you can easily sort and filter through the list to create a more concise and customized view.



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Lastly, in the Details tab, you’ll also be able to track the progress of your KFM rollout for each user in your organization.

Apart from displaying the folders that have been backed up, there are additional status indicators to help you monitor your KFM implementation.

  • Not Available "-" will be displayed if the device isn't eligible for KFM due to older versions of   macOS or OneDrive.
  • "None" will be displayed if the user has not opted to sync their important folders to OneDrive.



We have also introduced a new “Issues” tab that gives you the ability to access an aggregated summary view of the top sync errors in your organization. You can sort the issues list by the number of affected devices and drill into the specific devices reporting a particular error.


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Having these insights into sync errors helps you react quickly to requests for help and be more proactive in driving down occurrence of the most common sync errors. For example, you can plan targeted educational outreach for users in your organization or reach out to individual users who are experiencing specific errors. 

To set up the dashboard, follow the instructions at .


Stay engaged..


We hope these features help provide you with better focus and more efficient ways to collaborate. As always, we look forward to hearing your feedback!

You can stay up-to-date on all things via the OneDrive Blog and the OneDrive release notes.

Check out the new and updated OneDrive documentation.

Take advantage of end-user training resources on our Office support center.




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