When Trying to Claim My Ignite Test Voucher. I get the following error

Occasional Visitor

I have done all the suggested steps and talked with Pearson View support.  No luck


We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam.

1 Reply
Clearing the cache and cookies normally works, it is a pain
I use Chrome and I also try Incognito mode
If you are still having problems you need to contact Certification Support https://aka.ms/CertificationSupport