URGENT - Unable to Remove Deleted File from Shared With Me (sharer account deleted)

[UH123640]

Hi,

I'm hoping somebody can help with an issue I am having please.

I too have files under "shared with me", but the problem I'm facing is that I can no longer open the files that were originally shared with me due to the historic emails being deleted. I've contacted MS support several times but nobody is able to assist. I've even contacted the original file senders, but they no longer have access to the files due to the accounts being closed. They're also showing on my Excel/Word applications but no option to remove from their either! I've looked at a this post too, but still no luck! 

If anyone has any solutions that would be very helpful. Why doesn't Microsoft should give users the option to easily remove files from "shared with me"??! I have been trying for months with no luck!

Thanks,

Umar

Submitted on:

https://techcommunity.microsoft.com/t5/onedrive-for-business/unable-to-remove-deleted-file-from-shar...

[#2]

Hello @UH123640

Since you already contacted support they may have already asked you to clear the Office document cache?

https://support.microsoft.com/en-us/office/delete-your-office-document-cache-b1d3765e-d71b-4bb8-99ca...

It is just a wild guess so please don't be mad at me if it also does not work... Just saying

Cheers
Rolf
#MCT #LearnWithRolf #TheCloud42

[#3]

HI @Rolf-42 

I tried this, but still no luck. Thank you anyway.

Umar