Unable to delete Deleted Items from Office Web App (OWA)

New Contributor

I have a mailbox with Exchange Online Plan 2 and a 100GB mailbox that has recently reached it's limit. We have tried to clear out emails, but the emails are not deleting from the Deleted Items folder.

 

I have tried with Chrome, Firefox and Edge. But we are unable to delete the messages. I navigated to Outlook Settings > General > Storage to try and empty the folder this way, but once you select what to delete it looks like its processing but nothing will be deleted.

 

I tried manually deleting 1 email at a time even from the Deleted Items folder and it just reappears in the folder within a second or two without any need to refresh the page.

 

This is a big issue as the Outlook applications the users PC and phones are starting to experience issues sending and receiving emails. Does anyone have any suggestions?

 

 

 

1 Reply
This board is for things related to Microsoft Learn and Microsoft Certifications. I would recommend reaching out on the Microsoft Exchange Community
https://techcommunity.microsoft.com/t5/exchange/ct-p/Exchange