scheduling & cancelation in MS learning is not let me and throws below error

Copper Contributor

 identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

2 Replies
Sign in
Sorry, but we’re having trouble signing you in.

AADSTS50020: User account 'xxxxxxxxx@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Troubleshooting details
If you contact your administrator, send this info to them.
Copy info to clipboard
Request Id: edb7f606-b222-4c8f-9f73-fdd316e70a00
Correlation Id: a48f85cb-07aa-4554-b23d-89e0adf07260
Timestamp: 2021-03-06T00:03:57Z
Message: AADSTS50020: User account 'xxxxxxx@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Advanced diagnostics: Enable
If you plan on getting support for an issue, turn this on and try to reproduce the error. This will collect additional information that will help troubleshoot the issue.
Are you still having issues? I would recommend reaching out to certification support - https://aka.ms/mcpforum