Lack of Certification Support

[Dean Gross]

I read the statement about this community not being the place for certification support, which I understand, but the actual certification support site is seriously overworked and/or understaffed. There are many people complaining about problems taking exams and seeing their information and very few responses from the support staff. I don't know what's going on but MS should ask for some money back from PearsonVue, because they are not providing good service 

@allisonkraker and  @Liberty Munson 

[#2]

Thanks Dean. As I commented in a previous post, we had a few outages earlier this week that was affecting exam scheduling. Are you still experiencing issues? I believe they should be cleared up now, but please let me know if you are still having issues.

[#3]

The site was finally fixed, but I missed my opportunity to take 2 beta exams and cannot reschedule them because the number of beta seats has been filled. The entire support experience from Pearson Vue was tremendously frustrating

[#4]

Dean did you post on Certification Support? If so, can you send me your support ticket URL. I'll follow up with internally to see what we can do.

[#5]

Thanks, i posted several times, see https://trainingsupport.microsoft.com/en-us/tccpc/forum/all/what-is-going-on-with-exams/477bf434-d3a... and https://trainingsupport.microsoft.com/en-us/mcp/forum/all/how-do-i-reschedule/41bc5f1d-425c-416d-bd8... and here is the original post about the problem https://trainingsupport.microsoft.com/en-us/mcp/forum/all/alert-some-exam-appointments-not-showing-o...

[#6]

Thanks Dean. I'm sorry this was such a frustrating experience. I'm following up with my team to see what we can do.