Sep 16 2021 03:48 AM
Hello, I was learning on Microsoft Learn platform, 2 days ago everything was fine, today I can't connect to sandbox and finish my exercises. For some reason access to Lab (sandbox) suspended because of unusual activity of my account, but all I did was learn nothing more. I contacted MS support for help, wasted 2 hours, got redirected 3 times to different branches and yet no one helped me...
Sep 19 2021 03:09 PM
Sep 21 2021 02:20 AM
Sep 21 2021 03:21 AM
Sep 22 2021 03:40 AM
Sep 22 2021 08:06 AM
Sep 22 2021 08:30 AM
Sep 22 2021 06:41 PM
@Zilvinas_Gadevicius It takes 24-36 hours to process an appeal as it's a real human that looks at the reason you were blocked. If you don't have access in the next day, please DM me the email address you are using with MS Learn and I'll see what I can do to unblock the account.
Thanks!
Mark Smith
Microsoft Docs PM & Design
Oct 05 2021 06:37 PM
@markjulmar Hi Mark,
I am experiencing the exact same issue - should I be reaching out to you as well if I don't get resolution by 24 - 36 hours ?
Oct 13 2021 10:32 PM
Oct 14 2021 07:14 AM
@Ryz_C DM me your Microsoft account used in Learn and I'll check into it. Thanks!
Oct 14 2021 07:18 AM
Oct 21 2021 11:07 PM
Oct 22 2021 06:57 AM
@HelenLangston8518 Your appeal should be handled pretty quickly -- let me know if it's not processed within 24 hours. They've gotten pretty good at optimizing the appeals.
Oct 24 2021 10:08 AM
@Zilvinas_Gadevicius @markjulmar
I have exactly the same problem.
I had acces suspended few days ago. After I cliked the appeal button several times, I have recovered the acces last friday. But today, I'm suspended again.
It's very annoying.
Oct 26 2021 07:10 AM
@Joan2035 @HelenLangston8518 Can you both private message me and send me the Microsoft account you're using to sign into Microsoft Learn? I want to pass that info along to the fraud/risk team to see what in your steps is inadvertently triggering the response.
Thanks!
mark
Oct 27 2021 09:22 AM
Oct 31 2021 06:28 AM