I'm unable to download my Microsoft certificate

%3CLINGO-SUB%20id%3D%22lingo-sub-2248981%22%20slang%3D%22en-US%22%3EI'm%20unable%20to%20download%20my%20Microsoft%20certificate%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2248981%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20unable%20to%20view%20and%20generate%20my%20MTA%3A%20Mobility%20and%20Device%20Fundamentals%20certificate.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22kymaniperkins_0-1617285064624.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F268856i8F8E7AB27B833663%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22kymaniperkins_0-1617285064624.png%22%20alt%3D%22kymaniperkins_0-1617285064624.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%20when%20I%20click%20the%20%22Contact%20Support%22%20option%2C%20I%20get%20this%20message%20below.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22kymaniperkins_1-1617285121495.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F268857i29FD5FCB815CBB28%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22kymaniperkins_1-1617285121495.png%22%20alt%3D%22kymaniperkins_1-1617285121495.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EI've%20tried%20clearing%20cache%2C%20using%20a%20different%20browser%20and%20different%20devices%20but%20nothing%20seems%20to%20help.%20Please%20assist%20as%20this%20is%20urgent%20as%20this%20is%20currently%20preventing%20me%20from%20completing%20my%20apprenticeship%20for%20months%20now.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hi,

 

I am unable to view and generate my MTA: Mobility and Device Fundamentals certificate. 

 

kymaniperkins_0-1617285064624.png

 

Also when I click the "Contact Support" option, I get this message below.

kymaniperkins_1-1617285121495.png

I've tried clearing cache, using a different browser and different devices but nothing seems to help. Please assist as this is urgent as this is currently preventing me from completing my apprenticeship for months now. 

 

1 Reply

@kymaniperkins Here is the direct link to Certification Support - aka.ms/CertificationSupport