SOLVED

How do I get in touch with MS about my learn account?

%3CLINGO-SUB%20id%3D%22lingo-sub-2521222%22%20slang%3D%22en-US%22%3EHow%20do%20I%20get%20in%20touch%20with%20MS%20about%20my%20learn%20account%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2521222%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22lia-spoiler-container%22%3E%3CA%20class%3D%22lia-spoiler-link%22%20href%3D%22%23%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%20target%3D%22_blank%22%3ESpoiler%3C%2FA%3E%3CNOSCRIPT%3E(Highlight%20to%20read)%3C%2FNOSCRIPT%3E%3CDIV%20class%3D%22lia-spoiler-border%22%3E%3CDIV%20class%3D%22lia-spoiler-content%22%3E%3CP%3EIn%20a%20feeble%20attempt%20to%20merge%20two%20learn%20profiles%2C%20I've%20lost%20access%20to%20the%20one%20I%20want%20(has%20my%20learning%20history).%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EThe%20old%20one%20isn't%20gone%20but%20I%20can%20no%20longer%20log%20in%2C%20and%20stepping%20through%20the%20online%20reset%20has%20resulted%20in%20an%20email%20saying%20we%20can't%20verify%20you.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EHalp!%20How%20do%20I%20get%20in%20touch%20with%20a%20human%20who%20can%20fix%20my%20woes%3F%3C%2FP%3E%3C%2FDIV%3E%3CNOSCRIPT%3E%3CDIV%20class%3D%22lia-spoiler-noscript-container%22%3E%3CDIV%20class%3D%22lia-spoiler-noscript-content%22%3EIn%20a%20feeble%20attempt%20to%20merge%20two%20learn%20profiles%2C%20I've%20lost%20access%20to%20the%20one%20I%20want%20(has%20my%20learning%20history).The%20old%20one%20isn't%20gone%20but%20I%20can%20no%20longer%20log%20in%2C%20and%20stepping%20through%20the%20online%20reset%20has%20resulted%20in%20an%20email%20saying%20we%20can't%20verify%20you.Halp!%20How%20do%20I%20get%20in%20touch%20with%20a%20human%20who%20can%20fix%20my%20woes%3F%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FNOSCRIPT%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2530030%22%20slang%3D%22en-US%22%3ERe%3A%20How%20do%20I%20get%20in%20touch%20with%20MS%20about%20my%20learn%20account%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2530030%22%20slang%3D%22en-US%22%3EPost%20up%20here%20%3A)%3C%2Fimg%3E%20%3CA%20href%3D%22https%3A%2F%2Faka.ms%2FCertificationSupport%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Faka.ms%2FCertificationSupport%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20support%20guys%20will%20PM%20you%20to%20give%20you%20a%20hand%20after%2024hrs%20or%20so.%3C%2FLINGO-BODY%3E
Visitor
Spoiler

In a feeble attempt to merge two learn profiles, I've lost access to the one I want (has my learning history).


The old one isn't gone but I can no longer log in, and stepping through the online reset has resulted in an email saying we can't verify you.


Halp! How do I get in touch with a human who can fix my woes?

1 Reply
best response confirmed by chrissyclements-0640 (Visitor)
Solution
Post up here :) https://aka.ms/CertificationSupport

The support guys will PM you to give you a hand after 24hrs or so.