Having Problems linking profile to work email [ERROR MESSAGE BELOW]

Occasional Visitor

Request Id: 7278f194-4690-440a-b3cf-683a9122c100
Correlation Id: 9f148f31-b1e3-4e69-858d-1d6755f982be
Timestamp: 2021-08-03T13:08:05Z
Message: AADSTS50020: User account 'ahmed98126@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

1 Reply

What profile are you referring to? If it's related to your Certification Profile, I recommend reaching out to Certification Support (https://aka.ms/CertificationSupport).