Support engineers are professionals who have the energy and expertise to resolve difficult technical issues. They also drive the resolution of highly complex support incidents related to solution-specific development and deployment. In addition to collaborating with other technical specialists on case reviews, troubleshooting, and effective customer interaction, support engineers also:
Own, troubleshoot, and solve technical issues, using collaboration, best practices, and transparency within and across teams.
Identify technical or strategic cases that require escalation.
Create and maintain incident management requests for the product group or engineering group.
Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
These professionals are critical for organizations, especially given their specialized tasks. And a significant role is that of support engineer for Microsoft Exchange Online. The new certification is key for professionals in this field.
Is the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification right for you?
You could be an excellent candidate for this certification if you have subject matter expertise in identifying, troubleshooting, and resolving issues with Microsoft Exchange Online and hybrid Exchange environments, along with related components, technologies, and services.
Professionals in this role work with customers and other stakeholders to understand the details of any issues. They also regularly interact with administrators and peers that work with related technologies.
Candidates for this certification should have experience with PowerShell and the Exchange PowerShell module. They need deep familiarity with deploying and managing Exchange Online environments.
Support engineers interested in earning this new certification need to pass Exam MS-220: Troubleshooting Microsoft Exchange Online, which will be available in beta in mid-April 2022. If you’re a skilled support engineer with subject matter expertise in ongoing support of Microsoft Exchange online environments, we encourage you to participate in the beta. Stay tuned for the announcement.
Start preparing now for the upcoming beta exam
Although Exam MS-220 (beta) won’t be released until mid-April 2022, you can start preparing for it now:
Stay tuned for more Microsoft Learn content and the instructor-led training course aligned to this new certification.
Unlock support engineer opportunities
Earning the new support engineer certification can help you open career doors and take the next step in your career journey—whether it’s a spot on another team or a role in an upcoming project that interests you. This certification is of particular value to individuals who are looking to validate their advanced troubleshooting expertise—both internal and external—with Exchange Online.
Support engineers have very specialized fields of action. Therefore, we’ve created a certification portfolio specifically for them so that they can prove their skills and experience in those specific areas. This new set of globally recognized, industry-endorsed Microsoft Certifications can help distinguish support engineers from their peers and can help cloud solution providers (CSPs) gain a competitive advantage. Valuable in any organization, professionals in this role are especially critical for CSPs and will continue to be in demand as the pace of digital transformation increases more and more in the coming years.
Exchange Online support engineers are especially effective for CSPs that are looking to stay competitive by building new capabilities with existing technology, that want to build or expand their support structure to meet ongoing customer support needs, and that need to develop current support engineers to expand their skill sets with advanced troubleshooting techniques. They might also want to expand their current team with Microsoft certified troubleshooting engineers to efficiently analyze and resolve customer technical issues. These professionals can provide customers with an advanced level of technical support for their Microsoft Exchange online environments.
Are you ready to take your skills to the next level as an Exchange Online support engineer? Get ready for Exam MS-220 (beta) and earn your Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification. Get what you need to gain a competitive edge by earning an industry-recognized advanced troubleshooting credential, and validate your skills—for your career, your team, and your organization.