Kaizala applying for NHS Approval?

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New Contributor

I am very interested in Kaizala for two reasons -

 

  • It is capable of meeting the confidentiality requirements of the healthcare industry
  • It appears to be well suited to including "outsiders" aka patients in groups composed of healthcare professionals.

Does anybody know - 

 

  • What progress is being made in gaining NHS approval/accreditation
  • Is there a body of information with respect to including outside individuals in secure groups (the individuals do not share with each other)

Any pointers gratefully received

 

4 Replies
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Hi Robin

In answer to your questions

1.) It looks like the NHS they are currently using Office 365 (https://digital.nhs.uk/services/nhsmail/nhsmail-to-launch-hybrid-service-with-office-365). Kaizala is being rolled out into all Office 365 tenants globally, so it could already be in their tenant if they have one. I don’t know if the NHS have even considered it but Kaizala is GDPR, ISO27001 and SOC approved (https://products.office.com/en/business/microsoft-kaizala)

2. Yes, these are called hub and spoke groups - see here

https://techcommunity.microsoft.com/t5/Microsoft-Kaizala-Blog/Model-your-communication-needs-using-K...

Hope that answers your questions!

Best, Chris

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@Christopher Hoard 

 

Thanks for getting back to me.

 

Unfortunately there is a world of difference between using Office365 and approving the use of Kaizala on a large scale basis. (Incidentally, I wonder how many Office 365 subs the NHS has). Apart from management and techos with their legitimate concerns, many of the folk working within the NHS are pretty cautious about adopting computer based tech. Patients equally sceptical.

 

For example, my own health management is completely IoT/laptop/smartphone/sensor/Azure based, yet I cannot share my medication inventory or medical logs with GPs, pharmacies, community health services and the local hospitals. I have even had to bring in packets of NHS supplied consumables to be photographed and faxed so the GP practice can order them. And don't ask about email, nor can you return most phone calls ("Private Number"). There are some of the major hospitals that use email and have real people making and answering phone calls, but they are regrettably thin on the ground.

 

And thanks for the URL that explains Hub and Spoke groups.

 

Thanks

Robin

 

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Hi @Robin St.Clair

Not a problem,

Yes, even though Kaizala is being rolled out to every Office 365 tenant globally the use of Kaizala as an application within it would need to be sanctioned.

I can't, personally, find any material at all related to Kaizala and the NHS. So my recommendation for this one is to 1.) Raise a support ticket via the Office 365 admin panel where it should be routed to the Kaizala team 2.) Tweet out this question to @Office365 and 3.) I am copying in @Praveen Maloo who is the senior product marketing manager for Kaizala who may know more. In terms of the NHS side I know that its very complex and don't know who the authority is there for sanctioning the application. I have a vague recollection of several years ago dealing with NHS procurement however I can't say whether this is still the case

Hope that helps to make progress with clarifying that final answer

Best, Chris
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@Christopher Hoard 

 

For anybody butting their head against the NHS policy of hiding DDI numbers from those they call, there is some potential help available.

There is a mobile app called Induction. It is designed for use by UK practitioners and lists hospitals, and internal telephone numbers. For information see - https://www.digitalmarketplace.service.gov.uk/g-cloud/services/151666654923382

 

There is nothing to stop patients who need to communicate with clinical and administrative staff from using the app. All that is missing, is the conversion from internal number to Direct Dial Inwards. In my experience calling the switchboard and/or the hospital web site reveals the formula used.

 

It works for me. Even quite grand NHS hospitals have no functioning and comprehensive telephone directory, so this is a work-around.