04-22-2019 12:09 PM
04-22-2019 12:09 PM
I am very interested in Kaizala for two reasons -
Does anybody know -
Any pointers gratefully received
04-22-2019 12:18 PM
04-23-2019 02:38 AM
Thanks for getting back to me.
Unfortunately there is a world of difference between using Office365 and approving the use of Kaizala on a large scale basis. (Incidentally, I wonder how many Office 365 subs the NHS has). Apart from management and techos with their legitimate concerns, many of the folk working within the NHS are pretty cautious about adopting computer based tech. Patients equally sceptical.
For example, my own health management is completely IoT/laptop/smartphone/sensor/Azure based, yet I cannot share my medication inventory or medical logs with GPs, pharmacies, community health services and the local hospitals. I have even had to bring in packets of NHS supplied consumables to be photographed and faxed so the GP practice can order them. And don't ask about email, nor can you return most phone calls ("Private Number"). There are some of the major hospitals that use email and have real people making and answering phone calls, but they are regrettably thin on the ground.
And thanks for the URL that explains Hub and Spoke groups.
04-23-2019 03:07 AM
For anybody butting their head against the NHS policy of hiding DDI numbers from those they call, there is some potential help available.
There is a mobile app called Induction. It is designed for use by UK practitioners and lists hospitals, and internal telephone numbers. For information see - https://www.digitalmarketplace.service.gov.uk/g-cloud/services/151666654923382
There is nothing to stop patients who need to communicate with clinical and administrative staff from using the app. All that is missing, is the conversion from internal number to Direct Dial Inwards. In my experience calling the switchboard and/or the hospital web site reveals the formula used.
It works for me. Even quite grand NHS hospitals have no functioning and comprehensive telephone directory, so this is a work-around.