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Getting error while clicking "Share on Kaizala" in excel

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Sudharsan_S19
New Contributor

Hello Folks,

 

I have added Kaizala Add-in in Excel & while trying to "share on Kaizala" it is showing 

Error:
ItemNotFound: The requested resource doesn't exist.

 

Please suggest me how can I fix the same. 

 

Screenshot attached for reference.

 

Thanks & Regards,

Sudharsan S

5 Replies
Hi Sudharsan,

Try the following
1.) Close down the excel completely and reopen, select blank workbook
2.) Go to Add in > select Kaizala
3.) Follow the three steps - select cells, format as table, complete the header fields for the Kaizala survey and then make sure all the table is selected, in the add in select share on Kaizala and choose the group to send to

Let me know how it goes. The item not found suggests its not recognising the Table.

Best, Chris

Hello Chris,

 

Thanks for the reply.

I am doing the same but the problem is I can't find Kaizala in "Add-ins" tab, it is required for me to go to insert --> "my add-ins" --> "Microsoft Kaizala Office" and getting the same error.

 

May be this is creating the problem you think??

 

Regards,

Sudharsan S

Hi Sudharsan,

 

This looks like the issue. It should look like this.

 

Kaizala Add In.PNG

 

Have you tried re-installing the Add In? Since you can't see these add ins have they been disabled?

 

https://support.office.com/en-gb/article/view-manage-and-install-add-ins-in-office-programs-16278816...

 

Best, Chris

Hi Sudarshan,

Can you try to logout (button at the top right corner in the addin) and login again. See if that helps.

Thanks

Navin.

@Christopher Hoard 

 

I too am unable to share my survey on Kaizala using add in from Excel. Please find the attached image.

TypeError: Unable to get property '1' of undefined or null reference.

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