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Custom Action Card for 1 to 1 Chats

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JoaquinGomez
New Contributor

Hi!

 

Is it possible to create a Custom Action Card for Office 365 users to use in 1 to 1 chats?

 

Thanks

5 Replies
Solution

Hi @JoaquinGomez 

 

AFAIK you can only assign custom actions to an organisational group, not to 1:1 conversations. Please see screenshot of one I created this evening via the Kaizala Management Portal. 

 

CustomActionKaizala.PNG

 

Hope that answers your question!

 

Best, Chris

Alright, I solve the requirenment by creating a Public group so that users can send 1:1 action cards to the admins, and then using the "Send message to group" Kaizala action from Flow to respond. In that Action you can specify the users phone number so you can emulate a 1:1 chat.

 

image.png

Hi @JoaquinGomez 

 

Can you elaborate more on the Subscribers field?

 

We currently has a Issue Reporting (Form Action) in a Private Group. Once a member submitted the Form Action, it would be send to admin. We use Flow, to automate 3 parallel actions which one of it, returning an Image Action, with arranged Caption (data from the submitted Form) to the same Private Group. I realized that, the returning Action will always have the Flow/Connector's Owner Name on-top rather than whoever submitted the Action Form in the first place.

 

Is your Subscriber field would solve my issue there?

 

Thanks,

Sorry, a bit off topic.

Hi!

The subscriber field instructs the flow action that the message should be send only to that particual number/user, so that wont do it.

The "Sender" address Is defined in the Kaizala connector, so, you shoud have 1 flow and 1 different connector for each user (not very practical).

You could use a "service account" and inside the message append the info of the user that summited the action.

Regards!


Thanks! @JoaquinGomez 

 

Yeah, I came across the same conclusion just a few days upon stumbling some reading online. It is unfortunate though. 

 

Let me try to look up on the Service Account. 

Thanks you

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