Today we are providing an update on bringing Microsoft Kaizala capabilities into Microsoft Teams. In April, we announced plans to bring Kaizala together with Teams, enabling customers to use Teams to connect and coordinate with their extended networks - such as partners, suppliers, customers, and citizens – whether or not they are managed in your Azure Active Directory (AAD) environment.
We will be adding Kaizala Pro capabilities to Teams over the next 12-18 months, ultimately replacing the Microsoft Kaizala service and making Microsoft Teams the primary client in Office 365 and Microsoft 365 for communication with both internal employees and people in your extended networks.
The first set of Kaizala Pro capabilities will be available in Teams by the end of calendar year 2019 and includes Kaizala Actions as built-in apps in Teams, such as checklist, training, and quiz. By the end of calendar year 2020, additional capabilities will be added to Teams, including custom apps, flexible group types, and open directory capabilities for identity and authentication, which enables communications with anyone on Teams, whether or not they are managed in your Azure Active Directory.
Built-in apps coming later this year to Teams
Once these new capabilities are part of Teams, Kaizala customers will be able to start transitioning to Teams. Meanwhile, Kaizala will continue as a standalone service, which we will continue to support and update. The free Kaizala app is available through the Android and iOS stores, and Kaizala Pro is available in eligible Office 365 and Microsoft 365 service plans*.
We encourage every Microsoft 365 and Office 365 customer to begin using Microsoft Teams, the hub for teamwork in Microsoft 365. Teams improves workplace collaboration by helping organizations move from an array of disparate apps to a single, secure hub that brings together what teams need, including chat, meetings, and calling, all with native integration to the Office 365 apps. Teams has a simple and powerful experience for mobile users in 46 languages and 181 markets, Firstline worker capabilities such as shift management, guest access, and support for custom workflows and apps with Microsoft Flow and PowerApps. By adding Kaizala capabilities, Teams will become even better.