We’ve previously shared plans to bring Kaizala capabilities to Microsoft Teams. In light of this year‘s sudden shift to remote work, we pivoted resources to respond to the exponential increase in Microsoft Teams usage, and supporting customers in maintaining continuity during this unprecedented and challenging time. As a result, our efforts to bring Kaizala features to Teams have been delayed. We are making adjustments to the initial plan, and look forward to providing an update on timing in the coming months.
During the integration, we will continue to support and update Kaizala, which will continue to be part of the Microsoft 365 & Office 365 plans.
When should my organization move from Kaizala to Teams?
We encourage all Microsoft 365 and Office 365 customers to start using Teams today to take advantage of the rich capabilities that Teams as the hub for teamwork in Microsoft 365 provides, including a simple and powerful experience for mobile users in 46 languages and 181 markets, Firstline worker capabilities such as shift management, guest access, and support for custom workflows and apps with Microsoft Flow and PowerApps. For specific Kaizala functionality that is not yet available in Teams, we will be posting an updated integration timeline in the future.
How can I continue to use Kaizala Pro if I had purchased the standalone offering?
As of July 1, 2020, Microsoft is ending sales of the Kaizala Pro standalone service. Kaizala and Teams will continue to be accessible as part of the Microsoft 365 and Office 365 plans.
How can I get started with Teams?
Download Teams from the app store, and access training and resources in our help center to get started. You can also join the Teams and Kaizala Tech Communities to give feedback, vote on feature requests, and engage with an awesome community.
What can I do to prepare for the integration of Kaizala capabilities in Teams?
We’re working to bring the Kaizala Pro capabilities into Teams. Once the new capabilities are part of Teams, Kaizala customers will be able to start transitioning to Teams. We will provide more information and guidance once we have refreshed the roadmap.
Can I continue to use Kaizala?
Yes. Kaizala, which we will continue to support and update until it is integrated into Microsoft Teams, will be available as a part of the Microsoft 365 and Office 365 plans.
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