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Microsoft

We’ve previously shared plans to bring Kaizala capabilities to Microsoft Teams. In light of this year‘s sudden shift to remote work, we pivoted resources to respond to the exponential increase in Microsoft Teams usage, and supporting customers in maintaining continuity during this unprecedented and challenging time. As a result, our efforts to bring Kaizala features to Teams have been delayed. We are making adjustments to the initial plan, and look forward to providing an update on timing in the coming months.

 

During the integration, we will continue to support and update Kaizala, which will continue to be part of the Microsoft 365 & Office 365 plans.

 

 

FAQ

 

When should my organization move from Kaizala to Teams?

We encourage all Microsoft 365 and Office 365 customers to start using Teams today to take advantage of the rich capabilities that Teams as the hub for teamwork in Microsoft 365 provides, including a simple and powerful experience for mobile users in 46 languages and 181 markets, Firstline worker capabilities such as shift management, guest access, and support for custom workflows and apps with Microsoft Flow and PowerApps. For specific Kaizala functionality that is not yet available in Teams, we will be posting an updated integration timeline in the future.

 

How can I continue to use Kaizala Pro if I had purchased the standalone offering?

As of July 1, 2020, Microsoft is ending sales of the Kaizala Pro standalone service. Kaizala and Teams will continue to be accessible as part of the Microsoft 365 and Office 365 plans.

 

How can I get started with Teams?

Download Teams from the app store, and access training and resources in our help center to get started. You can also join the Teams and Kaizala Tech Communities to give feedback, vote on feature requests, and engage with an awesome community.

 

What can I do to prepare for the integration of Kaizala capabilities in Teams?

We’re working to bring the Kaizala Pro capabilities into Teams. Once the new capabilities are part of Teams, Kaizala customers will be able to start transitioning to Teams. We will provide more information and guidance once we have refreshed the roadmap.

 

Can I continue to use Kaizala?

Yes. Kaizala, which we will continue to support and update until it is integrated into Microsoft Teams,  will be available as a part of the Microsoft 365 and Office 365 plans.

4 Comments
Occasional Visitor

So then what about the phone number based login and the front line workers login.

Will Teams take care of that ?

Microsoft

Deepak - Thanks for the question. Yes, We are adjusting our road-map to reflect the new reality and look forward to providing an update on timing in the coming months, which will include details on individual features/capabilities as well as dates. Hope that helps!

New Contributor

Hi @Vid_Chari , I used to be on Kaizala where I hosted a group specifically for Microsoft Certified Trainers in my region. It was the perfect solution for me where I didn't need to worry about content under an NDA being shared outside of the group because of the granular levels of permissions I was able to set for members. I had to discontinue to the group because of inactivity. I then tried to move to Teams, but I still want the instant messaging capabilities as well as the security features and setting the granular permissions like Kaizala. I saw that Teams for Personal use / Friends & Family has released and it has the instant messaging capabilities, but am hoping that the features of Kaizala I am looking for will move to Teams soon because my MCT network is growing bigger and I really want to use a Microsoft solution to manage this instead of going to a third party service like Telegram Messenger. 

Occasional Contributor

i was in the process of applying kaizala to my Employees 

because as I read it doesn't need a license it is just using phone numbers 

after reading this post I think you are saying stay on using teams no need to kaizala ?

but what about workers who I don't want to give them a license what shall we do