Wer kann bei Problemen mit Intune helfen?

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Contributor

Hallo,

in unserer Firma funktioniert Fingerprint bei allen Windows 10 Geräten, die Intune haben nicht mehr.

Die Einstellungen scheinen korrekt zu sein.

Wo kann ich eine Lösung für das Problem finden?

9 Replies
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Hi @Mark346121095, could you expand a little more on what you're experiencing?
Are there non-enrolled Intune Windows 10 devices that are able to use Windows Hello for Business?

Depending on the issue, have you reviewed our Integrate Windows Hello for Business with Microsoft Intune doc?

 

Thanks!

Intune Support Team
^MS

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@Intune Support Team 

Hallo,

alle Geräte haben eine Intune Lizenz.

Wir benutzen lenovo Thinkpad Laptops mit Windows 10 Pro.

In den Intune Einstellungen, Geräteeinstellungen ist Windows Hello aktiviert.

Die biometrischen Einstellungen sind aktiviert.

Trotzdem bietet Windows Fingerprint nicht an.

Wo kann ich Hilfe zu diesem Problem finden?

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The fingerprint availability for Windows Hello can sometimes be hardware specific. Were you able to use the fingerprint reader before enrolling in Intune? You may want to look at Lenovo's article on troubleshooting fingerprint reader issues on the Thinkpad: https://support.lenovo.com/us/en/solutions/ht037692
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@Steve BucciJa, der Fingerabdrucksensor funktioniert ohne Intune.

 

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@Intune Support Team 

Hallo, wo kann ich Hilfe für das Problem bekommen?

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@Mark346121095 if this needs further investigation you may want to open a support ticket.

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@Steve BucciHello Steve, where can I open support ticket?

 

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@Steve B The request goes to the service provider. I don't expect any solution from this side except high costs.