unable to logon to Intune Device Password incorrect

%3CLINGO-SUB%20id%3D%22lingo-sub-2821523%22%20slang%3D%22en-US%22%3Eunable%20to%20logon%20to%20Intune%20Device%20Password%20incorrect%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2821523%22%20slang%3D%22en-US%22%3E%3CP%20class%3D%22%22%3EHi%2C%3C%2FP%3E%3CP%20class%3D%22%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22%22%3EWe%20have%20enrolled%20a%20device%20into%20Intune%20but%20we%20are%20only%20able%20to%20login%20using%20the%20account%20that%20was%20used%20to%20register%20the%20device.%3C%2FP%3E%3CP%20class%3D%22%22%3EAll%20other%20users%20are%20unable%20to%20login%20to%20Intune%20Azure%20AD%20joined%20devices%20(Win%2010).%20When%20entering%20password%20it%20says%20%22Password%20Incorrect%22.%20Same%20password%20works%20fine%20when%20they%20logon%20to%20the%20Office%20365%20on%20different%20computer.%3C%2FP%3E%3CP%20class%3D%22%22%3EIn%20Intune%20portal%2C%20Devices%20tab%20shows%20that%20device%20as%3CBR%20%2F%3EEnabled%20Yes%3CBR%20%2F%3EAzure%20AD%20Joined%3CBR%20%2F%3EMDM%26nbsp%3BMicrosoft%20Intune%3C%2FP%3E%3CP%20class%3D%22%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22%22%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2821523%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMobile%20Device%20Management%20(MDM)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2825479%22%20slang%3D%22en-US%22%3ERe%3A%20unable%20to%20logon%20to%20Intune%20Device%20Password%20incorrect%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2825479%22%20slang%3D%22en-US%22%3EHI%2C%20we%20are%20speaking%20about%20aadj%20right%3F%20no%20haadj%3F%20Could%20you%20post%20a%20screenshot%20of%20the%20login%20page%20%3F%20I%20guess%20you%20already%20tried%20to%20perform%20a%20password%20reset%20to%20see%20what%20happens%3F%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20almost%20looks%20like%20the%20device%20lost%20his%20azure%20connection%20itself%20(happens%20when%20the%20device%20cert%20is%20removed%20as%20an%20example)%3C%2FLINGO-BODY%3E
Occasional Visitor

Hi,

 

We have enrolled a device into Intune but we are only able to login using the account that was used to register the device.

All other users are unable to login to Intune Azure AD joined devices (Win 10). When entering password it says "Password Incorrect". Same password works fine when they logon to the Office 365 on different computer.

In Intune portal, Devices tab shows that device as
Enabled Yes
Azure AD Joined
MDM Microsoft Intune

 

 

3 Replies
HI, we are speaking about aadj right? no haadj? Could you post a screenshot of the login page ? I guess you already tried to perform a password reset to see what happens?

It almost looks like the device lost his azure connection itself (happens when the device cert is removed as an example)
Yes it's AADJ the account used to register works fine I have reset the other account passwords but get the same error indicating incorrect password.
hi, good morning. Do you happen to have an additional local account ( or maybe trying to create one) to log in with a local account?
Are there no device configuration profiles configured that are blocking to login with an online account? seen it happened before :)