Unable to change MDM scope to None. Reset not working

Iron Contributor



I hope someone can help, I've taken over administration of a tenant that used to have a free trail of Intune installed.  The trial has long since expired but I am now unable to AD Join any Windows PCs.  When I try to attempt a AD Join I get an error message that I don't have sufficient licenses.  I've tracked this down to a setting in AzureAD under "Mobility (MDM and MAM)" and I need to change Intune app user scope to None.  However when I got to this screen I get the following warning:


"The Intune app is enabled. Click here to reset the MDM and MAM scopes for Intune to None. It does not disable Intune app itself. For other MDM apps, please select Delete to remove them from your tenant."



I can click on the link and I get a confirmation notification that it has been successful:



However when I try and change the User scope it returns me to the same message above.


Is there anything I can do in PowerShell to maybe force this update?

Any help/pointers gratefully received.


8 Replies
Have you tried changing from the intune.microsoft.com portal?
I can login to it but I get a notification saying "You haven't enabled device management yet, click here to start". On other pages I get a mixture of 404 errors or permission denied, so it's safe to assume there are no live Intune licenses (which is correct).
Yes, so you will need the Intune Admin role and Intune license at a minimum to be able to made admin level changes in Intune.
I might have not explained properly but I am not using (or want to use) Intune, it was installed in the past but something is still configured in the background of Azure that is preventing me from joining devices to AzureAD

Couldnt you log into the azure portal and configure the intune app etc to none?
That's the bit that isn't working, when I go to that option I get the message telling me to click it to reset it. I do....it doesn't. :)
The issue may be required intervention from Microsoft to fix it from their end against your tenant. You better off raising a support case with them.
Yeah, I already have one open but you know how slow MS support can be so I thought I'd ask the community to see if anyone had a magic wand.