Sync Native Contacts with Outlook

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Regular Contributor

Hi All

 

We have implemented a Conditional Access policy that BLOCKS native email clients on iOS and Android devices.

 

End Users  / Help Desk staff are instructed to:

 

  • Delete the email account on the native email client
  • Use Outlook as the Approved App for corp email

 

Now users have raised the issue that the contacts that were in native email client are no longer present in Outlook, phone calls / texts have no contact details etc.

 

Is there a better way to do this?

 

Info appreciated

2 Replies
Was in the same boat and had to enable Save Contacts setting in Outlook using Intune for both IOS and Android.

Hope it helps!
Moe

Hi @Moe_Kinani@Stuart King .

 

We have also this Problem and I still have no answer, do you find something else? 

 

Interesting is that,

- Any Contact you edit or create in the Native App (Work Profile), sync asap to exchange and appears in Outlook. Reverse NO, any Contact Edited or created in Outlook do not sync to the Native App (in Work Profile).

- But, if you go to Outlook\ Preferences\ Your Account\ and Disable "Contact Sync" (work Profile), wait a couple of seconds and enabled it again, all contact are download from Exchange in to the Native App..... WT!!!!!

 

So at the moment we just use that as Workaround, make sure all is ok in Outlook, disable the sync and enable it again.... :(

 

We have already set up the Setting "Save Contacts..." in Intune and also the "Sync app with native contacts app" in the App protection Policy.

 

I will appreciate any suggest.