Samsung SM-P200 stops setting up your device when logging into Company Portal

[HQYadmin1315]

Other devices can log in normally (such as Huawei), but when logging in to an account on a Samsung device, it will be stuck at setting up your device. My account is an Office E5 administrator account. The specific operation process (login account-confirm that the device is managed by the company) - Setting up your device) Waiting for hours and can't get to the home page 

[#2]

Sorry, my English is not very good, please bear with me if I encounter grammatical mistakes

[#3]

Do you have any conditional access policies enforced for checking compliance state of the devices?

[#4]

Where can I view it?

[#5]

Is this the same issue as your other Intune question? (Campus network/Firewall)?

[#6]

@Harm_Veenstra 

I tried WiFi/network shared by other devices, but my other device (HUAWEI) can register normally. Samsung has more knox than other devices, I don't know if it is caused by this. 

[#7]

(Screenshots in English, please) I think you should check the sign-in logs here https://portal.azure.com/#view/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/~/SignIns and Conditional Access here https://portal.azure.com/#view/Microsoft_AAD_ConditionalAccess/ConditionalAccessBlade/~/Policies

[#8]

@Harm_Veenstra 

[#9]

@Harm_Veenstra 

[#10]

Ok, nothing there (No policies or failed things)... No idea why the process is not continuing... Your account has an Intune license, and the device is up-to-date?

[#11]

Do you have device platform enrollment restrictions blocking Samsung devices by any chance?

[#12]

Ah, nice one... That was my next step too

[#13]

Should not have

[#14]

Is that a confirmation? Can you please check and confirm with 100% certainty?

[#15]

My account is an E5 account for the Office 365 developer and the Android security patch is 2023.

[#16]

Confirm what?

[#17]

Probably not.

[#18]

@HQYadmin1315 Please check https://endpoint.microsoft.com/#view/Microsoft_Intune_DeviceSettings/DevicesMenu/~/deviceTypeEnrollm... and open the Default policy

[#19]

@Harm_Veenstra  Delete the rules and still won't be able to access the home page, because it will force the work profile. My device is rooted and Samsung's security policy does not allow root devices to create working profiles.

 

[#20]

Rooted devices is never a good idea with work profiles or data