Reseal screen missing when doing autopilot hybrid join with pre-provisioning

[Mats Gustafsson]

hi,

We have configured autopilot with hybrid join and white glove. Everything seems to be working except that we never get to the reseal screen. 
After the last reboot we are getting a sign-in page to log on to Azure AD. I never get to the reseal page which I was expecting.

If I continue to log on, the process continues and after another reboot I am asked to log on to the internal domain.

Pre-provisioning has successfully created an Azure account, an AD account and an Intune account for the PC. All configuration profiles and Apps that are in the pre-provisioning scope are successfully applied.

So where did the reseal screen go and why are we not getting there? Any suggestions?

[#2]

Hi, just to be sure before we dig in.. is this the first time it is giving you issues? because today there were /are a lot of issues with intune/autopilot etc

[#3]

well, I have been "playing with this" now for a week and finally gave up and posted here. So today I have not been working with this at all. Plan to continue tomorrow or the day after.

[#4]

Hi,

Can you explain how you start white glove? Did you press 5 time the start button in the oobe phase?

How are your profiles assigned? User or device group?

What type of profiles have you assigned? Device restriction, update rings for windows etc

Kind regards,

René

[#5]

Hi, And did something changed in the meantime?
Assuming you have started the preprovisioning just like mr_helaas told, (if not.... :) that could be the issue :p ) could you share some logs with us?

https://call4cloud.nl/2021/10/willys-white-glove-wonderland/

[#6]

@MR_Helass Yes, I did press the Windows key 5 times during OOBE, and I could see I got the correct configuration profile from our tenant. all configuration profiles during setup are device oriented, autopilot profile, domain join profile and a few mroe. they are all reported as successful in Intune. I even see I get app:s installed as expected.
Everything in autopilot seems to be working, if I enter a username and password the process continues successfully. I just never get to the part where I am supposed to do a reseal. this screen is somehow skipped.
Sorry to say I do not have any logs and I needed to leave my PC yesterday to the user.

[#7]

Did you ever manage to resolve this? It has started happening to devices I am rolling out. I occasionally get the reseal option but most of the time just get a login prompt

[#8]

no, we did not. from what I have learned from Delll (this was thier machines we where using) this is a Microsoft issue in regards to Windows 11 and autopilot/hybrid join which basically does not work. it was supposed to be fixed in the May patch, but from what I know it is not.
Still waiting to get this confirmed.
(this autopilot "feature" is known by Microsoft since november of last year)

[#9]

Its very hit and miss. I just did Windows updates while in OOBE by using Shift + F10 and running 'start ms-settings:' then running updates as normal. Once finished, I rebooted and run through Autopilot again and got the reseal option! I tried it on another machine and didn't get the option so back to square one! I assume it has pretty much finished what it needs to do so shouldn't cause any issues, its just frustrating that it works sometimes and not others