Outlook is getting password prompt on every startup

Copper Contributor

We configured our devices with intune on Windows 11. Microsoft 365 is deployed via intune. Once Outlook is started, Outlook is asking for the credentials of the email address. First thing which is asked is the PIN or Fingerprint, not Password. After login in via password outlook is fine, after a restart the procedure is starting again...


We are using ms365 mailserver with newest outlook version, no conditional access or MFA in place.


any idea how to fix it? Its only with intune configured devices.

5 Replies
Have you configured outlook settings through Intune? Especially in relation to autodiscover?

@rahuljindal-MVP nop, nothing. what i have to configure?

have you configured any WIP policy for M365 apps if yes exclude one user from it and sync the device.
Not that i am aware of
Download this Microsoft tool on effected device and choose option "Resolves Office sign-in problems" it will help you to troubleshoot the issue. " https://support.microsoft.com/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb6... "