Outlook for Android: Data transfer exception

%3CLINGO-SUB%20id%3D%22lingo-sub-1108360%22%20slang%3D%22en-US%22%3EOutlook%20for%20Android%3A%20Data%20transfer%20exception%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1108360%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20Everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20trying%20to%20modify%20our%20app%20protection%20policy%20to%20allow%20end-users%20to%20save%20photos%20from%20Outlook%20locally%20to%20Samsung%20Galaxy%20S%20devices.%20I've%20set%20%3CSTRONG%3ESave%20copies%20of%20org%20data%3C%2FSTRONG%3E%20to%20%3CSTRONG%3EAllow%3C%2FSTRONG%3E%2C%20and%20added%20both%20Samsung%20Gallery%20(%3CFONT%3Ecom.sec.android.gallery3d%3C%2FFONT%3E)%20and%20Google%20Photos%20(%3CFONT%3Ecom.google.android.apps.photos%3C%2FFONT%3E)%20as%20apps%20to%20exempt%20from%20the%20%3CSTRONG%3ESend%20org%20data%20to%20other%20apps%3A%20Policy%20managed%20apps%3C%2FSTRONG%3E%20policy.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20able%20to%20select%20the%20attached%20photo%20and%20save%20it%20locally%20to%20be%20opened%20with%20the%20Gallery%20app%2C%20but%20unfortunately%20the%20preview%20is%20greyed-out%20with%20an%20exclamation%20mark.%20When%20I%20tap%20the%20image%20to%20view%20it%2C%20it's%20completely%20blacked%20out%20(see%20attachment).%20If%20I%20share%20the%20same%20image%20back%20to%20Outlook%20to%20attach%20to%20a%20new%20message%2C%20the%20image%20displays%20correctly.%20Any%20idea%20what's%20causing%20this%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20testing%20on%20a%20Samsung%20Galaxy%20S10%20running%20Android%2010.0.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1108360%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMobile%20Application%20Management%20(MAM)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1115723%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20for%20Android%3A%20Data%20transfer%20exception%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1115723%22%20slang%3D%22en-US%22%3EDo%20you%20get%20the%20same%20results%20if%20you%20allow%20all%20apps%20(versus%20limiting%20to%20just%20those%20two)%3F%3C%2FLINGO-BODY%3E
Frequent Contributor

Hey Everyone,

 

I'm trying to modify our app protection policy to allow end-users to save photos from Outlook locally to Samsung Galaxy S devices. I've set Save copies of org data to Allow, and added both Samsung Gallery (com.sec.android.gallery3d) and Google Photos (com.google.android.apps.photos) as apps to exempt from the Send org data to other apps: Policy managed apps policy.

 

I'm able to select the attached photo and save it locally to be opened with the Gallery app, but unfortunately the preview is greyed-out with an exclamation mark. When I tap the image to view it, it's completely blacked out (see attachment). If I share the same image back to Outlook to attach to a new message, the image displays correctly. Any idea what's causing this?

 

I'm testing on a Samsung Galaxy S10 running Android 10.0.

1 Reply
Do you get the same results if you allow all apps (versus limiting to just those two)?