Our Obsession with Usage and Customer Experience

Community Manager

One of the most impactful changes we have made at Microsoft is to focus our engineering teams solely on usage and the customer experience of our services .


This has had a major impact on the culture of our engineering organization.  These changes have been so incredibly positive that we want to share the details of what we did to make this happen, for  two reasons for doing this:  1) I know that many of you are interested in driving cultural change within your own teams and organizations – and, perhaps, the work we’ve done may spark some ideas for you.  2) It may be helpful for our customers and partners to understand how we prioritize our work.




Learn more about it in the Enterprise Mobility & Security blog.

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