No Reset Option in Company Portal App

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Super Contributor

Several of my machines seem to have removed the option to Reset the PC from the Company Portal App. Not sure why or how to troubleshot this one.  I used to be able to open the Company Portal App, click devices and under This Device, select Actions and Reset. 

 

 

3 Replies
Hi Jeff,

Open up your Endpoint Manager admin center, and go to "Tenant Administration" > Customization and under the Configuration, there should be an option that says, 'Hide reset button on corporate Windows devices', my tenant is set to Yes.
The option is already set to No. The issue seems more random than a tenant level issue, as most of the machines have the option. Only a few that do not.
I've seen this before, but I was on a different OS, like 1809.. After upgrading to 1909, it started showing up.