Motherboard replacement = Duplicate Devices in AAD and Autopilot

[bwilkerson217]

Hello,

I apologize if this has been answered before but I could not find anything that could give me an answer.  This school year we ordered a batch of computers for our students and had the OEM register them with our Intune tenant.   They showed up in our Autopilot enrollment as expected and have a purchase order associated with the device.  We had one DOA out of the box and sent it for repair and it came back with motherboard replacement.   I could not get that device to autopilot provision as it was not recognized by our tenant so I provisioned it manually.  Now I have two devices with same serial number in my AAD and Autopilot and I am not sure how to best handle that.   I thought about deleting the original record but then the new record will not have that purchase order association.

I reached out to the OEM (Dell) and they were not helpful.

[#2 · Accepted solution]

Autopilot devices are created by taking your hardware hash from your device. Inside this hh, there is info about your TPM,mobo etc. if your mobo changed, so did the hh and with it Autopilot isnt going to recognize your device

https://call4cloud.nl/2021/12/married-with-systemboards-976-tpm/

In the blog above, I am explaining what breaks and how to deal with it... (but yeah removing all the leftovers is probably the best thing you could have done)

[#3]

Thank you for your response. I was hoping that the OEM would register the new board to our tenant but I guess it will have to be part of our procedure to purge out devices that have been serviced and had major hardware changes.