Managed Google Play - creating App weblink for Android fails

New Contributor

Dear Community,

 

I am trying to setup an App weblink for Android devices,

App

App type: managed google play app

Add a web app: with Title/URL/Display/

as soon as I want to upload the image, I get the message:

 
An error occurred while saving the app. Please ensure that your image is a png or jpg (ideally 512px square) and has max size 1 MB or smaller
The size is correct .. is this a bug?
Unfortunately, it prevents me from publishing the App.
Thanks for any help.
Karen
 
 
 
 
 
 
 
 
 
 
 
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2 Replies
We have exactly the same problem, tried both JPG, PNG & no upload. Even tried using a past image which worked 100% fine with a previous app and still has the same error.

@AndrewGCH 

I opened a Support Ticket and keep you informed.

Cheers Karin