Nov 23 2020 01:51 AM - edited Nov 23 2020 02:02 AM
Hello!
We have 2 iPhone 12 that are having issues downloading the latest iOS 14.2.1 through Settings - Software Update.
We just get an error message stating: "An error occured when iOS 14.2.1 was being downloaded". We tried restarting the devices, using other Wi-Fi and using mobile data. We successfully updated one of the devices through iTunes.. is this a known error for iOS 14.2.1? I think that it might be related to this update just being released for iPhone 12 models.
Nov 23 2020 06:06 AM
Nov 23 2020 06:16 AM
Nov 24 2020 12:26 AM
@TomHolm We have noticed the same.
the iphone 12 is indeed mentioned as just iPhone.
also i have two variants of the issue. the iphone 12 devices that were already on 14.2 wont update to 14.2.1 with the notification that they fail to download.
i had one new iphone 12 that was still on 14.1 at the time 14.2.1 was released. and that one constantly started the update, but when it was time to install, it returned to the screen showing there was an update availible an i could click download and install again. this kept on going for a day and then it installed the 14.2.1 update.
i have checked the intune logging on the iphone 12 with the error, using this but the logging does not show anything usefull. at least not to me
Dec 01 2020 09:24 PM
Dec 02 2020 05:17 AM
Dec 03 2020 03:57 AM
Use iTunes, if you really need the update so badly.
That is the only solution that worked for me.
Dec 03 2020 04:04 AM - edited Dec 03 2020 04:05 AM
Yeah, iTunes works. But not everyone has the ability of updating through iTunes. Hoping they will resolve this when Apple release a major release that includes all models. But i guess the device is quite new still so everything can't be working right out of the box.
Dec 04 2020 07:04 AM
@TomHolm Yup, same here, phone restored and management profile all loaded ok, but "Software update failed" 14.2.1.
Dec 13 2020 03:39 PM
They seem to have silently fixed this issue. Several of our devices is now updating as it should be. Maybe Apple and Microsoft has deployed an fix for it :)