iOS required apps grayed out and reinstalling

[Paul33]

Anyone else having issues with required VPP apps suddenly requiring updates/reinstalls in the middle of the day outside of wifi? The app shows up grayed out with the label "waiting" like its waiting to be installed or updated. You can't use it until you either join wifi and tap to continue or you allow it via cellular (which is not at all ideal)

Some phones have the error "

An app update is available. Available apps can be updated using Company Portal and required apps will auto-update on device sync. (0x87D13B9F)" but not all. Some it shows as 'installed' with no erorrs."

I tried setting the apps to be 'not removable' but that hasn't seemed to make any difference. The only update options are on the VPP token itself "keep apps up to date'. 

Any ideas?

[#2]

Hi @Paul33,

Based on the information you have provided, it seems like your test device is onboarded to EPM and the EPM agent is running. However, the policies that you have created are not being pulled down to the device.

Here are a few things to check:

• Make sure that the policies are assigned to the correct user or device group.
• Verify that the policies are enabled.
• Check the device status in Intune to make sure that the policies are being deployed.
• If the policies are being deployed, but not applied to the device, try the following:
  • Restart the EPM agent service.
  • Sync the device with Intune.
  • Clear the EPM cache.

If you are still having problems, you can try the following:

• Collect logs from the device and send them to Microsoft support for analysis.
• Try creating a new EPM policy and assigning it to the device.
• Try deploying EPM to the device using a different method, such as a configuration profile or Intune Autopilot.

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Kindest regards,

Leon Pavesic (LinkedIn)

[#3]

@LeonPavesic Sorry I'm not entirely sure what you are referring to by EPM. We have an account with Apple Business Manager and the devices enroll in intune using the initial setup screens / company portal. There are no agents or local systems I manage for this.

The 365 apps are assigned as "Required" for all devices, they get installed alongside company portal and microsoft authenticator. 

[#4]

Hi @Paul33,

Based on the additional information you have provided the best solution for the issue of required VPP apps being grayed out and requiring updates/reinstalls is to contact Microsoft support.

This is because there are a number of possible causes for this issue, and Microsoft support has the expertise and tools to troubleshoot the issue and provide you with a solution.

In the meantime, you can try the following troubleshooting tips:

• Make sure that the Intune Company Portal app is installed on all of your devices.
• Verify that the required VPP apps are assigned to the correct user or device group in Intune.
• Check the Intune console to make sure that the required VPP apps are up to date.
• Try restarting the devices.
• Try syncing the devices with Intune.
• Delete the Intune Company Portal app and reinstall it.
• Unenroll the devices from Intune and re-enroll them.

If you have tried all of the above and the problem persists, please contact Microsoft support for assistance.

Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.

If the post was useful in other ways, please consider giving it Like.

Kindest regards,

Leon Pavesic
(LinkedIn)

[#5]

Hi,
We have the same issue. some apps such as Teams and Outlook can not update since the phone is not on wifi (even with the update via 4g/5g is enabled in the iphone) This most often happens for the top management when they are traveling blocking them from accessing the apps. Has there been any progress on this topic? An option to only update them via wifi would be great or even only update when on wifi and charger is plugged in.