iOS - Guided access app unavailable. please contact your administrator

%3CLINGO-SUB%20id%3D%22lingo-sub-2789802%22%20slang%3D%22en-US%22%3EiOS%20-%20Guided%20access%20app%20unavailable.%20please%20contact%20your%20administrator%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2789802%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20restoring%20an%20iPhone%20from%20an%20iCloud%20backup%2C%20are%20you%20able%20to%20use%20Company%20Portal%20authentication%20when%20r%3CSPAN%3Eunning%20Company%20Portal%20in%20Single%20App%20Mode%20until%20authentication%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWe%20are%20seeing%20an%20error%20message%20pop-up%20on%20their%20screens%20for%20awhile%20but%20eventually%20they%20snap%20out%20of%20it%3A%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EGuided%20access%20app%20unavailable.%20please%20contact%20your%20administrator%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThese%20devices%20are%20ADE%20(formerly%20called%20DEP)%20with%20a%20VPP%20token%20for%20the%20Company%20Portal%20app.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20want%20to%20use%20this%20single%20app%20mode%20so%20that%20our%20users%20don't%20forget%20to%20sign%20into%20the%20Company%20Portal%20app%20within%20the%2024hr%20limit.%20Too%20many%20times%20they%20wait%20too%20long%2C%20or%20forget%20entirely%2C%20and%20then%20the%20app%20doesn't%20detect%20the%20management%20profile%20that%20was%20configured%20on%20the%20device%20via%20ADE%20and%20tries%20to%20have%20them%20download%20a%20new%20profile.%20Also%2C%20if%20the%20user%20deletes%20the%20VPP%20deployed%20Company%20Portal%20app%2C%20the%20next%20issue%20is%20how%20does%20one%20re-install%20it%20since%20it%20was%20a%20VPP%20app%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EScreenshot%20of%20enrollment%20profile%20config%20attached.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2789802%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMobile%20Device%20Management%20(MDM)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Contributor

When restoring an iPhone from an iCloud backup, are you able to use Company Portal authentication when running Company Portal in Single App Mode until authentication?

 

We are seeing an error message pop-up on their screens for awhile but eventually they snap out of it:

 

Guided access app unavailable. please contact your administrator

 

These devices are ADE (formerly called DEP) with a VPP token for the Company Portal app.

 

We want to use this single app mode so that our users don't forget to sign into the Company Portal app within the 24hr limit. Too many times they wait too long, or forget entirely, and then the app doesn't detect the management profile that was configured on the device via ADE and tries to have them download a new profile. Also, if the user deletes the VPP deployed Company Portal app, the next issue is how does one re-install it since it was a VPP app?

 

Screenshot of enrollment profile config attached.

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