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Oct 24 2022 07:00 AM - Oct 27 2022 12:00 PM (PDT)

iOS Device Reset Creates New AD Object

Microsoft

I have a customer going through the process of wiping and redeploying their iOS devices. The devices are being enrolled via ADE. On the MEM side of things, the entries seem to replace the originals by default, but on the AAD side a new Azure Object ID gets created causing registration to fail via the Company Portal until the original Object ID has been manually deleted. If this was a handful of devices it wouldn't be a big deal but we're potentially talking hundreds of units going forward. No issue on the Windows device side, just iOS. Is the solution for iOS device wipes that the Azure Object ID must be manually deleted every time?

1 Reply
Would you share the fail message from Comp Portal?