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Jul 21 2022, 08:00 AM - 12:00 PM (PDT)

Intune - Shared iPad and deleting a user

Occasional Contributor

hello all

we have recently started configuring 'shared ipads' via intune and have run in to a tricky issue. We want to be able to remove a users 'profile' off the ipad but cant find a way of doing it.

While researching on Google we saw that in Education you have the ability to find the device then see which users have signed in and then delete one if you wish however in Business that doesnt seem to exist.

we would be really grateful if anyone can shine some light on this please

1 Reply

Hi @meravensdownm,

 

I've found the followin Microsoft documentation how to delete a user profile from a shared iPad.
Remove a user from an iOS/iPadOS device with Microsoft Intune | Microsoft Docs

 

Remove a user

  1. Sign in to the Microsoft Endpoint Manager admin center.
  2. Select Devices > All devices.
  3. In the list of devices that you manage, select an iOS/iPadOS device.
  4. In the pane for the device, select Users.
  5. In the list, right-click the user that you want to remove, and then select Remove user.

 

Otherwise you can check the following Blog post of Peter van der Woude. Maybe this helps you.

 

Getting started with Shared iPad devices – All about Microsoft Endpoint Manager (petervanderwoude.nl...

When working with Shared iPad devices, there are also a few practical things to keep in mind.

  • Only a limited number of settings and system apps are available on Shared iPad devices.
  • The passcode complexity for Shared iPad devices is complex 8 character alphanumeric.
  • ABM should be used to reset the passcode of a user for a Shared iPad device.
  • The cached user data is removed after a passcode reset of that user for a Shared iPad device

 

Kind Regards,

 

Rene