Forum Discussion
Intune Mobile Outlook Asking password again and again
we have some of the mobile users which is having issue with outlook signin . After enrollment of the device user is not able to sign in in the outlook it seems like it is stucked in the loop. however...
So... if I am getting this correctly app protection could cause some issues.. what happens on the device that is having issues when you remove the broker app (company portal)
when i remove the broker app, it will again prompt user to download the broker app to continue access to the company resources due to the Intune license.
There two scenarios in 1st scenario i will remove intune license and broker app
2nd scenario user will have the Intune license and broker app but no sign in in the broker app excluded from the conditional access policy we called as the MAM setup.
1. If i remove intune license and remove the broker app both the outlook work fine.
2. i have conditional access setup for the Require App Protection Policy and Require Complaint Mobile Devices. If i exclude the user from these conditional access policy outlook works fine
let me know if you not understand
There two scenarios in 1st scenario i will remove intune license and broker app
2nd scenario user will have the Intune license and broker app but no sign in in the broker app excluded from the conditional access policy we called as the MAM setup.
1. If i remove intune license and remove the broker app both the outlook work fine.
2. i have conditional access setup for the Require App Protection Policy and Require Complaint Mobile Devices. If i exclude the user from these conditional access policy outlook works fine
let me know if you not understand
- SO I assume when reinstalling the broker app it still doesnt work.... But before you are mentioning there were no errors in the sign in logs..... That conditional access rule that blocked it should be shown in those logs (normally)....
First off I would split up the conditional access rule in 2 parts... 1 for requiring compliant devices and 1 for the require app protection.
Second: When did you deploy the app protection policies? did you checked if the device had the app protection policy downloaded /configured as mentioned here
https://call4cloud.nl/2021/01/the-sum-of-all-app-protection-policies/- thanks for the link, please allow me some time i will check and let you know.
Rudy_Ooms_MVP checked as per link but nothing worked for me. i have raised couple of support tickets to the Microsoft but they also don't have the solution for this. can please help me on this topic.
