Dec 27 2022 10:28 PM
Dec 27 2022 10:28 PM
we have some of the mobile users which is having issue with outlook signin . After enrollment of the device user is not able to sign in in the outlook it seems like it is stucked in the loop. however teams is working fine for these users. Also these device are successfully enrolled without any error,device is compliant and passed all the conditional access policies.
can anyone help me out on this issue.
Dec 28 2022 01:37 AM
Dec 28 2022 01:46 AM
Dec 28 2022 01:59 AM
Dec 28 2022 02:01 AM
Dec 28 2022 02:09 AM
Dec 28 2022 10:02 AM
Dec 29 2022 12:56 AM
Hi @Vijay2744 , Great. If possible, could you please share the screenshot of the App protection policy configured for BYOD and also check if you have configured any policy specific to the Outlook app.
Dec 29 2022 01:10 AM
@somesh_pathak please find the screenshot below
there is no specific outlook app protection policy configured
1. App config policies
2. App protection policy for android
3. Access Requirement
Dec 29 2022 06:24 AM
Hi @Vijay2744 ,
Thanks for sharing the screenshots. In the APP, can you please check why "device type" is showing blank? and, have you added the public apps manually to this list?
And I can also see from the screenshots that you have app config policies for M365 apps, are they having similar configurations?
Dec 29 2022 07:37 PM
1. Device Type in APP
Only the Microsoft App are added to the App protection Policy
App config policies for the autologin as follows the sample yes they have similar config on all autologin policies
Jan 04 2023 02:49 PM - edited Jan 04 2023 03:19 PM
I am experiencing this exact same authentication loop issue today (video attached).
It only affects Android Intune enrolled devices; our Apple devices work with Outlook mobile just fine.
No errors in sign in logs- all conditional access logs show successful.
Device: Android (personally-owned work profile)
Teams, OneDrive, and Edge all work and are deployed as required from Intune. It's just Outlook mobile that does not sign in.
App config policies: one for Office 365 account config the other for general outlook config settings which targets both iOS and Android (screenshots attached)
Jan 04 2023 10:47 PM
Jan 05 2023 06:41 AM - edited Jan 05 2023 06:59 AM
It was only affecting our new hires that started yesterday. This morning everything is working fine for both devices that had the issues. One was a Pixel 7 Pro and the other was a OnePlus 9 Pro.
Jan 17 2023 07:41 PM
@Rudy_Ooms_MVP checked as per link but nothing worked for me. i have raised couple of support tickets to the Microsoft but they also don't have the solution for this. can please help me on this topic.