Intune Fresh start Windows not loading

Copper Contributor

Hello everyone,

One of our company devices is currently unable to load Windows. I'm looking to perform a fresh start via Intune, but due to Windows failing to load, this isn't feasible at the moment.

As we're operating remotely, I attempted to guide my colleague through a Windows recovery process. We tried a local recovery, but unfortunately, it was unsuccessful. Cloud recovery isn't an option either because she lacks a LAN cable and can't connect to the internet.

Is our only viable solution to manually reinstall Windows?

1 Reply
"I'm looking to perform a fresh start via Intune, but due to Windows failing to load, this isn't feasible at the moment." Could you share some more details about windows failing to load?
At which point does it breaK?
Did you also tried to perform a remote wipe from intune, does that also doesn't work?