Help Desk Operator Role Unable to view Devices

%3CLINGO-SUB%20id%3D%22lingo-sub-217436%22%20slang%3D%22en-US%22%3EHelp%20Desk%20Operator%20Role%20Unable%20to%20view%20Devices%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-217436%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20All%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPulling%20our%20hair%20out%20with%20this%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20assigned%20the%20builtin%20Help%20Desk%20Operator%20role%20with%20Members%20and%20a%20target%20Scope%20however%20NO%20devices%20are%20listed%20for%20the%20Help%20Desk%20Operator.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20ideas%20on%20how%20we%20can%20get%20the%20Help%20Desk%20L1%20guys%20to%20view%20the%20devices%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EStuart%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-217436%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMobile%20Device%20Management%20(MDM)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-217536%22%20slang%3D%22en-US%22%3ERe%3A%20Help%20Desk%20Operator%20Role%20Unable%20to%20view%20Devices%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-217536%22%20slang%3D%22en-US%22%3E%3CP%3ESOLVED%20IT%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAdded%20a%20Dynamic%20Device%20group%20to%20the%20Help%20Desk%20Operator%20scope%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDevices%20now%20appear%20for%20L1%20Help%20Desk%20Operator%20user%20role.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EStuart%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Regular Contributor

Hi All

 

Pulling our hair out with this one.

 

We have assigned the builtin Help Desk Operator role with Members and a target Scope however NO devices are listed for the Help Desk Operator.

 

Any ideas on how we can get the Help Desk L1 guys to view the devices?

 

Stuart

1 Reply
Highlighted

SOLVED IT

 

Added a Dynamic Device group to the Help Desk Operator scope

 

Devices now appear for L1 Help Desk Operator user role.

 

Stuart