03-11-2019 11:00 AM
03-11-2019 11:00 AM
We recently switched over our DEP enrollment process to use VPP to download the company portal and then using locked enrollment (guided access) to force the user to enroll their iOS devices into Intune.
We are running into a few issues, if the user is on wifi only (majority of our iPads) and for whatever reason leaves the WiFi network, they cannot reconnect to the network as there doesn't seem to be a wayto break out of the guided access mode. They are then presented with a screen that says "Guided Access is unavailable. Please contract an administrator" is there anything we can do at this stage other than connecting to a computer and wipe the device?
Another issue we are running into with some devices is they seem to be locked into guided access mode and unable to switch to Safari to download the management profile, the error they are presented with is "Could not add your device. Safari has been disabled, Please contact your administrator." I'm not sure what users are doing to get to this state, but is there any way to troubleshoot these devices other than wiping?
03-12-2019 01:14 PM
I have experienced the same issue on a number of occasions, I have found;
You could try and capture xCode logs from a connected Mac shortly after the device starts up, hopefully there is enough time to accept any prompts before guided access kicks in.
03-13-2019 07:36 AM
Thanks for your reply, but all of our issues are on iPhone and iPads, I don't believe there is a way to cache the servers for iPhones and iPads is there? All of the devices are coming directly from Apple and will have the latest versions of iOS or should be.
03-14-2019 02:39 AM
Use the Mac as a caching server for Applications, iCloud and iOS Update content on the local network.
Worth a try if you have one sitting around that can be connected to the same network.
07-10-2019 03:59 AM
by Intune Support Team on April 15, 2020