SOLVED

Devices become un-managed after licenses were re-assigned

%3CLINGO-SUB%20id%3D%22lingo-sub-170980%22%20slang%3D%22en-US%22%3EDevices%20become%20un-managed%20after%20licenses%20were%20re-assigned%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-170980%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%0A%3CP%3EI%20recently%20experienced%20an%20issue%20where%20devices%20became%26nbsp%3Bun-managed%26nbsp%3Bafter%20the%20associtated%20user%20lost%20their%20Intune%20license.%20I've%20spoken%20to%20Microsoft%20who%20confirms%20that%20this%20is%20expected%20behavior.%20In%20conclusion%20the%20affected%20users%20had%20to%20re-enroll%20their%20devices%2C%20even%20though%20the%20Intune%20license%20was%20re-assigned%20before%20the%20Company%20Portal%20was%20opened.%3C%2FP%3E%0A%3CP%3EAnyone%20have%20experience%20upgrading%20from%20an%20EM%2BS%20E3%20plan%20to%20an%20EM%2BS%20E5%20for%20example%3F%20Will%20users%20have%20to%20re-enroll%20even%20if%20they're%20assigned%20an%20E5%20license%20before%20the%20E3%20license%20is%20removed%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-170980%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMobile%20Device%20Management%20(MDM)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-176810%22%20slang%3D%22en-US%22%3ERe%3A%20Devices%20become%20un-managed%20after%20licenses%20were%20re-assigned%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-176810%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Oliver%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20for%20your%20reply.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20tested%20this%20myself%20and%20used%20the%20MSOL%20Powershell%20module%20in%20order%20to%20do%20this.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EForeaching%20through%20the%20users%20with%20the%20following%20command%20seemed%20to%20work%20perfectly!%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ESet-MsolUserLicense%20-UserPrincipalName%20%24User.UserPrincipalName%20-RemoveLicenses%20%3CE3%20license%3D%22%22%20skuid%3D%22%22%3E%20-AddLicenses%20%3CE5%20license%3D%22%22%20skuid%3D%22%22%3E%3C%2FE5%3E%3C%2FE3%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-176655%22%20slang%3D%22en-US%22%3ERe%3A%20Devices%20become%20un-managed%20after%20licenses%20were%20re-assigned%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-176655%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Ali%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20changed%20users%20from%20E3%20to%20E5%20without%20any%20impact.%20I%20assigned%20the%20new%20E5%20license%20and%20then%20removed%20the%20E3%20license.%20This%20went%20without%20any%20problems%20for%20me.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Ebest%2C%3C%2FP%3E%0A%3CP%3EOliver%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Contributor

Hi,

I recently experienced an issue where devices became un-managed after the associtated user lost their Intune license. I've spoken to Microsoft who confirms that this is expected behavior. In conclusion the affected users had to re-enroll their devices, even though the Intune license was re-assigned before the Company Portal was opened.

Anyone have experience upgrading from an EM+S E3 plan to an EM+S E5 for example? Will users have to re-enroll even if they're assigned an E5 license before the E3 license is removed?

2 Replies
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Best Response confirmed by Ali Kristoffer Njie (Occasional Contributor)
Solution

Hi Ali,

 

I changed users from E3 to E5 without any impact. I assigned the new E5 license and then removed the E3 license. This went without any problems for me.

 

best,

Oliver

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Hi Oliver,

 

Thanks for your reply.

 

I tested this myself and used the MSOL Powershell module in order to do this.

 

Foreaching through the users with the following command seemed to work perfectly!

 

Set-MsolUserLicense -UserPrincipalName $User.UserPrincipalName -RemoveLicenses <E3 License SKUID> -AddLicenses <E5 License SKUID>