Device passcode required - iOS - Mobile Application Management Policy

%3CLINGO-SUB%20id%3D%22lingo-sub-1487784%22%20slang%3D%22en-US%22%3EDevice%20passcode%20required%20-%20iOS%20-%20Mobile%20Application%20Management%20Policy%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1487784%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHoping%20someone%20can%20assist.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBeen%20testing%20MAM%20with%20an%20iPhone%20on%20which%20I%20intentionally%20removed%20the%20passcode%20from%20the%20device.%20In%20MEM%20I%20created%20and%20App%20Protection%20Policy%20targeting%20Outlook%20on%20unmanaged%20devices.%20I%20was%20hoping%20that%20the%20Outlook%20app%20would%20see%20that%20the%20phone%20has%20no%20passcode%20and%20then%20prompt%20me%20for%20an%20application%20PIN%20in%20order%20to%20access%20company%20data%20within%20the%20app.%20Instead%2C%20I%20just%20keep%20getting%20this%20message%20%22Device%20Passcode%20Required%20-%26nbsp%3Byour%20organization%20requires%20you%20to%20enable%20a%20device%20passcode%20to%20access%20this%20app%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1487784%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMobile%20Application%20Management%20(MAM)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1491038%22%20slang%3D%22en-US%22%3ERe%3A%20Device%20passcode%20required%20-%20iOS%20-%20Mobile%20Application%20Management%20Policy%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1491038%22%20slang%3D%22en-US%22%3ENavishkar%20Sadheo%2C%3CBR%20%2F%3E%3CBR%20%2F%3EThis%20is%20normal%20behavior.%20MAM%20policy%20cannot%20invoke%20the%20system%20to%20force%20the%20user%20to%20create%20passcode%2C%20instead%20blocks%20the%20access%20to%20the%20app%20until%20user%20assigns%20passcode.%3CBR%20%2F%3E%3CBR%20%2F%3EWith%20MDM%2C%20you%20should%20be%20able%20to%20invoke%20the%20system%20and%20force%20the%20user%20to%20create%20pin.%3CBR%20%2F%3E%3CBR%20%2F%3EHope%20this%20helps!%3CBR%20%2F%3EMoe%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1496991%22%20slang%3D%22en-US%22%3ERe%3A%20Device%20passcode%20required%20-%20iOS%20-%20Mobile%20Application%20Management%20Policy%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1496991%22%20slang%3D%22en-US%22%3E%3CP%3EIn%20layman%20terms%2C%20how%20do%20I%20do%20this%3F%26nbsp%3B%20My%20phone%20tells%20me%20I%20need%20to%20create%20a%20passcode%2C%20the%20only%20option%20is%20to%20click%20%22okay%22%20and%20then%20glitches%20out%2C%20so%20there's%20no%20option%20to%20set%20a%20passcode.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F119208%22%20target%3D%22_blank%22%3E%40Navishkar%20Sadheo%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Frequent Contributor

Hi all

 

Hoping someone can assist.

 

Been testing MAM with an iPhone on which I intentionally removed the passcode from the device. In MEM I created and App Protection Policy targeting Outlook on unmanaged devices. I was hoping that the Outlook app would see that the phone has no passcode and then prompt me for an application PIN in order to access company data within the app. Instead, I just keep getting this message "Device Passcode Required - your organization requires you to enable a device passcode to access this app"

 

 

 

 

2 Replies
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Navishkar Sadheo,

This is normal behavior. MAM policy cannot invoke the system to force the user to create passcode, instead blocks the access to the app until user assigns passcode.

With MDM, you should be able to invoke the system and force the user to create pin.

Hope this helps!
Moe
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In layman terms, how do I do this?  My phone tells me I need to create a passcode, the only option is to click "okay" and then glitches out, so there's no option to set a passcode. @Navishkar Sadheo