Deleted a MS device from AD before Factory Reset. Now i can't re-enroll device

Occasional Visitor

Can't believe I did this, but I did - and now I would be grateful for some assistance.


In a fit of stupidity I deleted an MS device from Azure AD before performing a factory reset.


Now when I look on the device the MDM account is there in accounts and cannot be removed (policy) and I can't factory reset the phone (policy).


When I try to re-enroll the device I get so far and get the message 


"Something went wrong. Here are some possible reasons:

. Your device is already connected to your organisation.

. Your device is already being managed by an organisation."


I screwed up - how do I make it better?


Thanks in advance




1 Reply

Hi Mark,


you should be able use the Delete button to delete the MDM device in Intune. 




Resetting the phone even when prevented by policy you can try to use hard reset: