SOLVED

Client no longer receives updates

Contributor

One client (Windows 10) was in Intune and offline for 1 year.
Now it no longer receives updates, although it is still in Intune.
Is there a way to provide the client with updates again?

4 Replies
Hi Mark,

Can you troubleshoot using the article below? Let me know the results!

Moe

https://techcommunity.microsoft.com/t5/intune-customer-success/support-tip-troubleshooting-windows-1...
best response confirmed by Mark346121095 (Contributor)
Solution
Sound like the Intune Device Certificate is no longer valid and expired... It needs to renew each year and if it isn't renewed... I guess you now, know what would happen ;) if so (please check before executing these commands ) please check this blog and the fix in it... it will remove all lingering intune stuff (certs and reg keys) and reenroll the device using the deviceenroller.exe

https://call4cloud.nl/2021/04/alice-and-the-device-certificate/

@Rudy_Ooms_MVP Thank You, the problem is solved.

:)

Nice to hear!