Microsoft Technical Takeoff
Nov 27 2023 07:00 AM - Nov 30 2023 11:30 AM (PST)
Microsoft Tech Community
LIVE
SOLVED

Client no longer receives updates

Brass Contributor

One client (Windows 10) was in Intune and offline for 1 year.
Now it no longer receives updates, although it is still in Intune.
Is there a way to provide the client with updates again?

4 Replies
Hi Mark,

Can you troubleshoot using the article below? Let me know the results!

Moe

https://techcommunity.microsoft.com/t5/intune-customer-success/support-tip-troubleshooting-windows-1...
best response confirmed by Mark346121095 (Brass Contributor)
Solution
Sound like the Intune Device Certificate is no longer valid and expired... It needs to renew each year and if it isn't renewed... I guess you now, know what would happen ;) if so (please check before executing these commands ) please check this blog and the fix in it... it will remove all lingering intune stuff (certs and reg keys) and reenroll the device using the deviceenroller.exe

https://call4cloud.nl/2021/04/alice-and-the-device-certificate/

@Rudy_Ooms_MVP Thank You, the problem is solved.

:)

Nice to hear!