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Autopilot White glove failure on LENOVO

Occasional Contributor

I want to share with you a problem i'm faced With white glove mode on Lenovo

The Autopilot whith Hybride or a full Azure is working fine on LENOVO

BUT when i use the white glove not working with a red screen and shows :

"   we couldn't found an autopilot profile.please check that your device has an autopilot profile assigned "

-I Checked the TPM and its 2.0

-The device is assigned on autopilot profile

-The White glove option is on on autopilot profile


Does anyone faced this problem before ?


10 Replies

White glove also needs tpm attestation.. just like with autopilot self deploying. Could you check it out?

@Rudy_Ooms_MVP  Thank you for your support

For information my laptop is lenovo T14S ( os version 20H2 )


I have checked this too but is not working too ( red screen )

So you can confirm the TPM supports attestation?
And you could confirm for 100% When you are looking at Devices --> Enroll devices --> Devices. The Lenovo shows up and has a profile assigned like shown below




And what does the log show?



@Rudy_Ooms_MVP Yes i confirm 


So you can confirm the TPM supports attestation? ==> I don't know but it was woking in 2 pc the some model in just one week ago




Microsoft-Windows-ModernDeployment-Diagnostics-Provider/Autopilot" => its shows :


"Pilote Automatique" its means "automatic pilote"

Details : "Strategic of automatic pilot [ZtdRgistrationId] :  not found "




and when i go to Microsoft-Windows-ModernDeployment-Diagnostics-Provider/MANAGEMENT SERVICE" => its shows:





HI, to be sure all pre req's are configured for hybrid autopilot. Can you confirm everything is working and in place like described in these blogs?

I will take a look at the errors/pictures



Of course.. ready for attestation: has to be set to TRUE to support white glove


ANd maybe running this command, to get some more information

MDMDiagnosticsTool.exe -area Autopilot;TPM -cab c:\

I confirm that ready for attestation is FALSE
How to set it to true please?

You could try to look for a firmware/bios/tpm update on lenovo their website... its the only way i am afraid


YOu can also try the same command on the other devices which did not had any issues to determine if the tmp version is different

best response confirmed by djo485 (Occasional Contributor)

@Rudy_Ooms_MVP Finally it works ! and as i said the get ready for attestation is False


the trick was i plug the ethernet cable just after pushing 5 times the windows's buton

Then i had the windows with all information of my organization, autopilot profile....



Hi glad it's working... but it's very strange because as said earlier TPM device attestation is needed :) 



Windows Autopilot for pre-provisioned deployment | Microsoft Docs


Yes its strange , Thank you for your support ;)