SOLVED

Autopilot White glove failure on LENOVO

Occasional Contributor

I want to share with you a problem i'm faced With white glove mode on Lenovo

The Autopilot whith Hybride or a full Azure is working fine on LENOVO

BUT when i use the white glove not working with a red screen and shows :

"   we couldn't found an autopilot profile.please check that your device has an autopilot profile assigned "

-I Checked the TPM and its 2.0

-The device is assigned on autopilot profile

-The White glove option is on on autopilot profile

 

Does anyone faced this problem before ?

 

10 Replies
Hi,

White glove also needs tpm attestation.. just like with autopilot self deploying. Could you check it out?

https://call4cloud.nl/2020/12/the-red-screen-before-christmas/

@Rudy_Ooms  Thank you for your support

For information my laptop is lenovo T14S ( os version 20H2 )

 

I have checked this too but is not working too ( red screen )

So you can confirm the TPM supports attestation?
And you could confirm for 100% When you are looking at Devices --> Enroll devices --> Devices. The Lenovo shows up and has a profile assigned like shown below

 

Rudy_Ooms_0-1621431021421.png

 

And what does the log show?

Microsoft-Windows-ModernDeployment-Diagnostics-Provider/Autopilot"

 

@Rudy_Ooms Yes i confirm 

 

So you can confirm the TPM supports attestation? ==> I don't know but it was woking in 2 pc the some model in just one week ago

 

djo485_0-1621431360956.png

 

Microsoft-Windows-ModernDeployment-Diagnostics-Provider/Autopilot" => its shows :

 

"Pilote Automatique" its means "automatic pilote"

Details : "Strategic of automatic pilot [ZtdRgistrationId] :  not found "

 

1621433356334.jpg

 

and when i go to Microsoft-Windows-ModernDeployment-Diagnostics-Provider/MANAGEMENT SERVICE" => its shows:

1621433346718.jpg

 

 

 

HI, to be sure all pre req's are configured for hybrid autopilot. Can you confirm everything is working and in place like described in these blogs?

https://docs.microsoft.com/en-in/mem/autopilot/windows-autopilot-hybrid

https://stardestroyer.xyz/autopilot-white-glove-hybrid-azuread-join/

I will take a look at the errors/pictures

 

Rudy_Ooms_0-1621435064331.png

Of course.. ready for attestation: has to be set to TRUE to support white glove

 

ANd maybe running this command, to get some more information

MDMDiagnosticsTool.exe -area Autopilot;TPM -cab c:\Autopilot.cab

I confirm that ready for attestation is FALSE
How to set it to true please?

You could try to look for a firmware/bios/tpm update on lenovo their website... its the only way i am afraid

 

YOu can also try the same command on the other devices which did not had any issues to determine if the tmp version is different

best response confirmed by djo485 (Occasional Contributor)
Solution

@Rudy_Ooms Finally it works ! and as i said the get ready for attestation is False

 

the trick was i plug the ethernet cable just after pushing 5 times the windows's buton

Then i had the windows with all information of my organization, autopilot profile....

@djo485 

 

Hi glad it's working... but it's very strange because as said earlier TPM device attestation is needed :) 

 

Rudy_Ooms_0-1621927548800.png

Windows Autopilot for pre-provisioned deployment | Microsoft Docs

 

Yes its strange , Thank you for your support ;)