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Nov 27 2023 07:00 AM - Nov 30 2023 11:30 AM (PST)
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Auto Pilot White Glove failures

Brass Contributor

Cross posting this here - 


Bit of a head scratcher.  Has anyone managed to successfully get Auto Pilot White Glove working in Hybrid join with 1903? (with update kb4517211-x64).  We're just seeing multiple errors and have had an open call with Unified Support for well over a week on this and getting no where.  A google throws up multiple issues and we've been through everyone.  Machine names, various Intune changes, dynamic goups, static groups.  Just would love to hear someone has this working!  All deploying down to multiple Surface Gos.  Manual AutoPilot works absolutely fine, just Whiteglove process isn't even starting, just hangs and throws back the Red screen of death

4 Replies

Have you checked the blog of Michael Niehaus: ?

White Glove uses TPM attestation. Have you checked they all have a valid TPM chip?

Will check that out and yep all Surface devices with TPM!

best response confirmed by Mike Rowland (Brass Contributor)
Just having TPM might not be enough, check out this for more info:

@Thijs Lecomte thanks for that, interesting blog..!


Some more investigation, seems to be failing at Bitlocker and ATP stages.

Just trying to find anyone that has this successfully working in Hybrid or been through similar issues.


TPM all looks good!