Jul 08 2019 06:43 AM
Hello,
I'm having a problem with iOS app deployments on Intune. Specifically, I'm finding that it takes a while (up to an hour or more) for an app to get installed on my iPads. Is there any detailed logging information within Intune that I can look at for troubleshooting?
Thank you.
Jul 15 2019 01:40 PM
SolutionHi @Mike D,
did you have a look at the troubleshooting article on docs already? Your devices might be delayed in receiving the app install intent due to various reasons. network connectivity, online/offline state, regular policy refresh etc:
see here: https://docs.microsoft.com/en-us/intune/device-profile-troubleshoot
Intune notifies the device to check in with the Intune service. The notification times vary, including immediately up to a few hours. These notification times also vary between platforms.
If a device doesn't check in to get the policy or profile after the first notification, Intune makes three more attempts. An offline device, such as turned off, or not connected to a network, may not receive the notifications. In this case, the device gets the policy or profile on its next scheduled check-in with the Intune service, which is estimated at:
Platform | Refresh cycle |
---|---|
iOS | About every 8 hours |
macOS | About every 8 hours |
Android | About every 8 hours |
Windows 10 PCs enrolled as devices | About every 8 hours |
Windows Phone | About every 8 hours |
Windows 8.1 | About every 8 hours |
And there is a guide how multiple intents are resolved, see here:
https://docs.microsoft.com/en-us/intune/apps-deploy#how-conflicts-between-app-intents-are-resolved
best,
Oliver
Jul 15 2019 01:40 PM
SolutionHi @Mike D,
did you have a look at the troubleshooting article on docs already? Your devices might be delayed in receiving the app install intent due to various reasons. network connectivity, online/offline state, regular policy refresh etc:
see here: https://docs.microsoft.com/en-us/intune/device-profile-troubleshoot
Intune notifies the device to check in with the Intune service. The notification times vary, including immediately up to a few hours. These notification times also vary between platforms.
If a device doesn't check in to get the policy or profile after the first notification, Intune makes three more attempts. An offline device, such as turned off, or not connected to a network, may not receive the notifications. In this case, the device gets the policy or profile on its next scheduled check-in with the Intune service, which is estimated at:
Platform | Refresh cycle |
---|---|
iOS | About every 8 hours |
macOS | About every 8 hours |
Android | About every 8 hours |
Windows 10 PCs enrolled as devices | About every 8 hours |
Windows Phone | About every 8 hours |
Windows 8.1 | About every 8 hours |
And there is a guide how multiple intents are resolved, see here:
https://docs.microsoft.com/en-us/intune/apps-deploy#how-conflicts-between-app-intents-are-resolved
best,
Oliver